Terms of Service

Legal entity name: Avid Turf LLC, DBA Avid Home Services
Business address: 4012 S River Rd, St. George, UT 84790
Contact email: jason@avidturf.com

By using the Site, submitting a quote request, or engaging our Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site or the Services.

1. ELIGIBILITY

The Site and Services are intended for individuals who are at least 18 years old and who own, or are authorized to make decisions about, the property where work is to be performed. By requesting a quote or scheduling work, you represent that you meet these requirements.

2. THE SERVICES

Avid provides home services including consultations, quotes, and installation work at residential properties. Descriptions, photos, and examples on the Site or in our advertising are illustrative only. Final scope, materials, pricing, and timelines are set out in the written quote, proposal, or agreement you receive for your specific project (the "Project Agreement"). If these Terms conflict with a signed Project Agreement, the Project Agreement controls for that project.

3. QUOTES AND ESTIMATES

• Quotes are estimates based on the information you provide, including photos, measurements, and property details. Quotes are not binding until confirmed in a written Project Agreement.
• Quotes are valid for 30 days from the date issued unless otherwise stated.
• If site conditions differ materially from what was described or visible when the quote was prepared (for example, inaccessible areas, structural issues, electrical conditions, or required permits), we may revise the price or scope, and you may accept the revision or cancel before work begins.

4. SCHEDULING, ACCESS, AND SITE CONDITIONS

• You agree to provide reasonable access to the property, including exterior areas, electrical outlets or panels, and any areas needed to complete the work, at the scheduled time.
• Scheduled dates are good-faith estimates. Weather, supplier delays, permitting, and other conditions outside our control may require rescheduling, and we will communicate changes as promptly as possible.
• You are responsible for disclosing known hazards or conditions at the property (for example, unstable structures, unpermitted wiring, or pets) before work begins.

5. PAYMENT TERMS

• Pricing, deposits, and payment schedules are stated in your Project Agreement or invoice.
• A deposit may be required to schedule work. Unless otherwise stated in your Project Agreement, deposits are non-refundable if you cancel more than 3 days after the right of recission.
• Final payment is due upon substantial completion of the work unless your Project Agreement states otherwise. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.
• We accept the payment methods identified at checkout or on your invoice. Payment processing is handled by third-party processors subject to their own terms.

6. CANCELLATIONS AND RESCHEDULING

You may cancel or reschedule by contacting us at jason@avidturf.com. We may cancel or reschedule for safety, weather, non-payment, or inability to access the property, and will refund any amounts paid for work not performed, less amounts owed for work already completed or materials already ordered on your behalf.

7. WARRANTIES ON WORK AND MATERIALS

• Workmanship: Unless stated otherwise in your Project Agreement, we warrant our installation workmanship for 1 year from completion. This covers defects in installation, not damage from misuse, alterations by others, weather events, power surges, or normal wear.
• Materials and products: Manufacturer warranties, where available, are passed through to you and are governed by the manufacturer's terms. We will reasonably assist you in submitting manufacturer warranty claims.
• Warranty claims must be reported to us in writing within a reasonable time after discovery. Our obligation under the workmanship warranty is limited, at our option, to repair or re-performance of the affected work.

8. TEXT MESSAGES AND COMMUNICATIONS

By submitting your phone number through the Site, a lead form, or an ad, you consent to receive calls and text messages from us, including automated messages, about your quote, project, and related offers, as described in our Privacy Policy. Message and data rates may apply, and message frequency varies. Consent to receive texts is not a condition of purchase. Reply STOP to opt out or HELP for assistance.

9. SITE USE AND PROHIBITED CONDUCT

You agree not to:

• Use the Site or lead forms to submit false, misleading, or third-party information without authorization.
• Interfere with the operation or security of the Site, or attempt to access non-public areas or systems.
• Scrape, copy, or republish Site content, images, or branding without our written permission.
• Use the Site for any unlawful purpose.

10. INTELLECTUAL PROPERTY

The Site and its content, including text, images, logos, designs, and marketing materials, are owned by us or our licensors and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to use the Site for personal, non-commercial purposes. No other rights are granted.

11. PROJECT PHOTOS AND REVIEWS

With your permission, we may photograph completed work at your property and use those photos in our portfolio, Site, and advertising. Photos will not include your name or exact address without your consent. If you leave a public review, you grant us permission to display and share that review, including your first name and general location as shown on the review platform, in our marketing.

12. THIRD-PARTY SERVICES AND LINKS

The Site and our operations use third-party platforms, including advertising platforms, scheduling tools, texting and automation platforms, and payment processors. We are not responsible for third-party sites or services, and your use of them is governed by their own terms and privacy policies.

13. DISCLAIMERS

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A PROJECT AGREEMENT, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF USE, ARISING OUT OF OR RELATING TO THE SITE OR SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE PROJECT GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

15. INDEMNIFICATION

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Site, or inaccurate information you provide about the property or your authority to approve work at the property.

16. GOVERNING LAW AND DISPUTE RESOLUTION

• These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.
• Before filing any claim, you agree to first contact us at jason@avidturf.com and attempt in good faith to resolve the dispute informally for at least 30 days.
• Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Washington County, Utah, and you consent to jurisdiction and venue there.
• To the extent permitted by law, each party waives the right to a jury trial and to participate in a class action.

17. CHANGES TO THESE TERMS

We may update these Terms periodically. The effective date at the top will reflect the most recent revision. Continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms. Changes do not apply retroactively to a signed Project Agreement.

18. MISCELLANEOUS

• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce any provision is not a waiver of it.
• You may not assign these Terms without our written consent; we may assign them in connection with a sale or reorganization of our business.
• These Terms, the Privacy Policy, and any Project Agreement are the entire agreement between you and us regarding the Site and Services.

19. CONTACT US

Questions about these Terms can be directed to: jason@avidturf.com